Delivery, Return and Cancellation Policy

Delivery


FOR UAE ORDERS ONLY:

For all orders of 280 AED and above, delivery will be free of charge. For all other orders below 280 AED, delivery fee will be 15 AED.
We aim to dispatch your order within 1-2 working days and all deliveries will be made between 1-5 working days.

No deliveries are made on weekends or public holidays.

Orders are delivered Saturday through Thursday, excluding Friday and public holidays.

For international order:

International shipping times will vary depending on the country.

All domestic and international shipments will be carried out by a third-party shipping courier.

All charges for international shipments will be calculated at checkout. Charges vary per country. Please send us an email if your country is not listed in the dropdown menu so we can consider adding your country to our shipping destination.

customerservice@delarta.com

Ownership of Products


The Products remain the property of De L’Arta LIMITED until paid for in full.

Returns


Our Products are non-returnable, unless they are faulty. We always aim to deliver high quality products to you. Should you receive a damaged Product, defective Product or an incorrect order then please contact us via e-mail customersevice@delarta.com within 2 working days.

Damaged or defective Products should be returned within 3 days of receipt to De L’Arta in Tech Park, Masdar City, Abu Dhabi, UAE. Upon receipt and inspection of the returned Products we may at our discretion issue a full refund, including any delivery fees if applicable, to your original payment card or replace the Product .

We will replace the Products or refund you provided that the defect or fault is not caused by normal wear and tear, damage caused deliberately or accidentally, negligence or if you fail to follow product care instructions or if the goods have been misused, altered or repaired without our approval.

Returning Products is always at your risk. If you return any Product for any reason, you must ensure that it is adequately packaged and insured. We will not accept any responsibility for damage caused by inadequate packaging by you or if the Product is damaged or lost while being returned to us.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Cancellation of an Order


If you wish to cancel an order, please notify us as soon as possible as we can only cancel an order providing it has not yet been dispatched by us.

Termination


De L’Arta reserves the right, in its sole discretion, to terminate these Terms of Purchase or any portion thereof at any time, without notice. Our rights under these Terms of Purchase will expressly survive termination of these Terms of Purchase, the cessation of your use of or access to the Website, and/or cancellation of your subscription. The obligations and liabilities of you and us incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Purchase are effective unless and until terminated by either you or us. You may terminate these Terms of Purchase at any time by providing us [7] days notice.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Purchase, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Products and Services (or any part thereof).

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